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Unwanted Items

Character Zone operates a 14 day return policy (after the day the item is received) under the terms of the Distance Selling Regulations.

All returns must be authorised in advance by contacting us via the Returns web form below.

Unwanted items that are returned must be in the same condition as received, unused and in the original undamaged packaging. Postage costs for unwanted items are the sole responsibility of the customer. We recommend obtaining proof of postage.

A full refund minus shipping costs (where applicable) will be issued within 2 working days of receipt the returned goods.

Please include your full name, postal address and a contact telephone number in the returned package as failure to do so may result in a delay in processing your refund.

Faulty or Incorrect Items

In the unlikely event that the goods are faulty or incorrect we may require you to email a photo of the item to characterzone@outlook.com.

Once we have received and viewed the photo we can advise the best course of action.

This may require you to return the goods.If this is the case then we will email you a prepaid returns label. Simply package the item back up, print the returns label, attach it to the parcel and drop the parcel off at any post office. You will not be charged for this service.

Upon receipt of the return we will issue a replacement free of charge. Should this not be possible we will either offer you an alternative item or issue a full refund.